Setting up Your G7 CGM System
Direct to Watch FAQs
When using Direct to Watch, will I get my numbers while swimming?
If you're swimming or bathing and using Dexcom Direct to Watch, you may not get sensor readings until you get out of the water.
Is Direct to Watch available with the Dexcom G6 CGM System?
No, Direct to Watch is not available on Dexcom G6.
What is the orange phone icon on my Apple Watch Screen?
When you see the orange phone icon beside your sensor reading on your Apple Watch screen, this means that Direct to Watch mode is temporarily not working.
What Apple Watches are compatible with Dexcom G7 Direct to Watch?
To use Dexcom G7 Direct to Watch you must have one of the following Apple Watch models, running watch OS 10 or later. View all compatible smart watches.
Inserting and Starting Your Sensor and Transmitter
Explain the differences between the G6 4-digit code vs.the G7 4-digit code?
The Dexcom G7 sensor is factory calibrated. The 4-digit pairing code found on the G7 Wearable box and Applicator connects your G7 sensor to your smart device or receiver through bluetooth.
I am having a hard time with sensor insertion and overpatch application on the back of the arm.
Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and overpatch.
Can I use Dexcom G6 components with my Dexcom G7 CGM?
No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM app, sensors, nor receiver.
Omnipod 5 and Dexcom G7 Compatibility FAQs
Dexcom G7 CGM system is compatible with Omnipod 5 insulin pump; find information about integration, coverage, pairing and how to get started with Omnipod 5.
Setting up Your Smartphone
Why doesn’t Dexcom G7 have the Apple Widget?
The Dexcom Apple Widget has been a popular feature of Dexcom products because they give you your glucose data without opening the app.
Why am I no longer receiving notifications or alerts from my app?
Your Dexcom app may be in Private Spaces (Android phones) or Hidden apps (Apple phones). While your Dexcom app is in these spaces you will not receive notifications.
What is activity logging?
Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.
How do I get a Dexcom receiver?
To purchase a Dexcom receiver through insurance coverage, please ask your Dexcom supplier or have your health care provider prescribe the Dexcom receiver to your pharmacy.