error fb Gplus IN twitter down-arrow Email Phone Check-Mark padlock circle_arrow minus plus play_btn close Clipboard_Icon Shopping-Cart_Icon Speech_Bubble_Icon Stethoscope_Icon pharmacists menu left-arrow right-arrow facebook search cart

How do I update the software on my Dexcom receiver?

Last Updated: June 21, 2020

1. Go to dexcom.com/dexcom-update-tool

2. Follow the instructions provided

3. Install the Dexcom Update Tool

4. Update your receiver

For detailed step-by-step instructions, please reference the Dexcom Update Tool User Guide or watch the following video

 

Updating the software on your Dexcom G5 Touchscreen Receiver

 

For a successful update, you will need the following:

  • Dexcom receiver
  • A Dexcom-supplied USB cable
  • Windows or Mac computer with Internet access (click here for software requirements)

Precaution: If you use Dexcom CLARITY, upload your receiver data to Dexcom CLARITY before updating your receiver with the Dexcom Update Tool. Updating your receiver software will permanently erase all stored data from the receiver. If you update your receiver you will not be able to use previous generations of our products, such as the Dexcom G4 or Dexcom G5. Updating your receiver software will reset your alerts and alarm. Consult your Dexcom User Guide for more information related to setting the alerts and alarm. Please note that after updating your Dexcom receiver you will need to re-pair your transmitter. For more information on pairing your transmitter, please click here

LBL019054 Rev001
 

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

Available Monday - Sunday, 7AM - 9PM (PDT)

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

Available Monday - Sunday, 7AM - 9PM (PDT)