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What does the Sensor Error alert mean?

Last Updated: June 19, 2020

If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, please follow the solutions below:

  • You will not receiver glucose alarm/alerts or Dexcom G6 readings until fixed. Use meter.
  • Tap alert to get more information.
  • Make sure your sensor is secure and your transmitter is snapped flat in its holder.
  • Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours, you’ll see a screen that says, "Sensor Failed". Contact Technical Support (available 24/7) by filling submitting a request below or call 1-844-607-8398.
LBL019054 Rev001
 

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Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

Available Monday - Sunday, 7AM - 9PM (PDT)