If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose OR your components are not communicating. Tap the alert to get more information.
Please note you will not receive glucose alarm/alerts or Dexcom G6 readings until fixed. Use your meter for treatment decisions.
Possible sources of sensor error include:
Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours contact Technical Support (available 24/7) by submitting a request below or call 1-844-607-8398.
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.