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What do I do if my Dexcom G6 sensor wire breaks off?

Last Updated: September 10, 2020

Don’t ignore broken or detached sensor wires. A sensor wire could remain under your skin. If this happens, please contact our 24/7 Technical Support at 1-844-607-8398.

If a Dexcom G6 sensor wire breaks off under your skin and you can’t see it, don’t try to remove it. Contact your healthcare provider immediately. You should also seek professional medical help if you experience symptoms of infection or inflammation (such as redness, swelling, or pain at the insertion site).

Follow the Dexcom G6 instructions to help avoid this from happening. If you don’t, you could miss a severe low or high glucose event.

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Dexcom G6 CGM System Guides

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.