I logged in to Dexcom Clarity for the first time, why is there no data in there?
When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.
If you created a Dexcom Clarity account separate from your Dexcom CGM app account, also known as your Dexcom account, your Dexcom Clarity account will be empty. You must use the same username and password as your Dexcom CGM app account to access your data in Dexcom Clarity.
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Why is my data not up to the minute in Dexcom Clarity?
Dexcom Clarity provides recently available CGM information from the Dexcom CGM app or receiver. Use the current information on the CGM app or receiver for treatment decisions, not the information from Dexcom Clarity as that information is outdated.
Why am I not seeing data in Dexcom Clarity or in my third-party application?
In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings:
Why am I not seeing my Dexcom CGM data in third party Dexcom connected partner applications?
In order to receive and see your Dexcom CGM data in third-party apps and devices that are Dexcom connected partners (e.g. Digital Health apps and Lifestyle devices), please ensure the following settings.