Dexcom CGM support
We’ve made it easier than ever to get answers. From quick how-to videos and FAQs to our new easy support portal, everything you need is just a click away.
All-in-one support, now a click away
Managing your support experience is easier than ever. With My Dexcom Account, you can track shipments, chat with support, and manage your profile—all from one place.
To submit a support request, log in with your Dexcom account info, click “Get product support” and fill out the form. You can also submit a ticket as a guest.
Need immediate assistance?
Call (844) 832-1810 to speak with a tech support agent. We are available 24/7.
Product support
Contact us directly through your My Dexcom Account dashboard for product troubleshooting and software support.
Contact product support
If you need immediate assistance with product troubleshooting or software support, call Tech Support at (844) 607-8398 (available 24/7).
Get the most out of your Dexcom CGM System
Dexcom CARE virtual sessions
Attend a free virtual session to expand your Dexcom CGM knowledge.
Quick start and full user guides
Find everything you need to get started and use your Dexcom CGM System, step by step.
How-to videos
If you’d rather watch step-by-step how to get started, we have helpful videos for you.
Upgrading to Dexcom G7 is simple if you use Dexcom G6!
Dexcom G7 has all the capabilities you know and love about Dexcom G6, with some amazing new upgrades; we can’t wait for you to experience it.
Click the link below to learn more about upgrading.