Setting up Your G7 CGM System
Inserting and Starting Your Sensor and Transmitter
Explain the differences between the G6 4-digit code vs.the G7 4-digit code?
The Dexcom G7 sensor is factory calibrated. The 4-digit pairing code found on the G7 Wearable box and Applicator connects your G7 sensor to your smart device or receiver through bluetooth.
I am having a hard time with sensor insertion and overpatch application on the back of the arm.
Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and overpatch.
Can I use Dexcom G6 components with my Dexcom G7 CGM?
No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM app, sensors, nor receiver.
Why does the Dexcom G7 app ask for my location?
The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.
Setting up Your Smartphone
Why doesn’t Dexcom G7 have the Apple Widget?
The Dexcom Apple Widget has been a popular feature of Dexcom products because they give you your glucose data without opening the app.
What are the recommended Dexcom G7 Android smartphone settings?
Your Android smartphone settings can prevent the Dexcom G7 CGM app from working optimally. Learn more about the settings we recommend and how to check them.
How do I log into my Dexcom account?
Your user ID is the name or number you use to log in to all Dexcom apps and services. Learn more about how to log into your Dexcom account.
Why does the Dexcom G7 app ask for Location Permission on Android?*
The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission, so we can connect and communicate continuously with the Dexcom G7 sensor.