Setting up Your G7 CGM System
Direct to Watch FAQs
When using Direct to Watch, will I get my numbers while swimming?
If you're swimming or bathing and using Dexcom Direct to Watch, you may not get sensor readings until you get out of the water.
Is Direct to Watch available with the Dexcom G6 CGM System?
No, Direct to Watch is not available on Dexcom G6.
What is the orange phone icon on my Apple Watch Screen?
When you see the orange phone icon beside your sensor reading on your Apple Watch screen, this means that Direct to Watch mode is temporarily not working.
What Apple Watches are compatible with Dexcom G7 Direct to Watch?
To use Dexcom G7 Direct to Watch you must have one of the following Apple Watch models, running watch OS 10 or later. View all compatible smart watches.
Inserting and Starting Your Sensor and Transmitter
What happens if my sensor insertion causes bleeding?
Proper insertion technique is important to prevent bleeding. When pressing the button, the CGM sensor should be resting superficially on the surface of your skin.
I am having a hard time with sensor insertion and overpatch application on the back of the arm.
Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and overpatch.
Omnipod 5 and Dexcom G7 Compatibility FAQs
Dexcom G7 CGM system is compatible with Omnipod 5 insulin pump; find information about integration, coverage, pairing and how to get started with Omnipod 5.
Why does the Dexcom G7 app ask for my location?
The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.
Setting up Your Smartphone
Why am I no longer receiving notifications or alerts from my app?
Your Dexcom app may be in Private Spaces (Android phones) or Hidden apps (Apple phones). While your Dexcom app is in these spaces you will not receive notifications.
What is activity logging?
Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.
How do I get a Dexcom receiver?
To purchase a Dexcom receiver through insurance coverage, please ask your Dexcom supplier or have your health care provider prescribe the Dexcom receiver to your pharmacy.
What are the recommended Dexcom G7 Android smartphone settings?
Your Android smartphone settings can prevent the Dexcom G7 CGM app from working optimally. Learn more about the settings we recommend and how to check them.