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Dexcom CGM support

From reordering supplies, to tutorials and FAQ, Dexcom can provide support and guidance for a better experience with continuous glucose monitoring (CGM).

Get started with Dexcom CGM

 

 

Are you new to the Dexcom CGM System? Or CGM in general? Our Dexcom CARE team can help you get started.

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Frequently asked questions

Have a question about your Dexcom CGM System? Use the search bar to find answers to frequently asked questions (FAQ).

Explore all Dexcom FAQ

General

Removal Techniques and Products How can I avoid irritated or sensitive skin caused by the adhesive? How can I keep my sensor (adhesive) on for the full 10 days? How do I close alerts on my Dexcom G6 CGM app? Is my Dexcom sensor accurate? How do I keep my sensor on for the full 10-day wear? Can I receive my Dexcom through pharmacy coverage? Is it painful to insert a Dexcom G6® sensor? How do I reorder supplies? How do I calibrate the Dexcom G6® for the first time? Will the Dexcom G6® change affect my daily routine? Is Dexcom creating a recycling program for the sensor applicator at launch? What is the Dexcom G6 Upgrade Program? Will Dexcom CLARITY work with G6? Do I need to use my receiver? Does the G6 accept calibrations? I lost my sensor code. What do I do? Do I have to put the sensor code in every time I start a new sensor? What is a sensor code and why do I need one? How do I share my G6 glucose data with followers? Where can I insert my G6 sensor? Is the G6 covered by Medicare? Where can I purchase? I’m having trouble getting started - what should I do? Are there any changes with alarms and alerts? I’m a current G5 Mobile user. How can I upgrade my touchscreen Dexcom Receiver to use with G6? Can the sensor be restarted after 10 days? How long can I wear the sensor? How long does the Dexcom G6 transmitter last? What components are required with the new G6 system? Can pediatrics wear this product? What are the main differences between Dexcom G5 Mobile and G6? What is the Dexcom G6? How do I get through airport security with the Dexcom G6® CGM System? What devices and software are compatible with the Dexcom CGM apps? What is the current status of the Dexcom server system? Is Dexcom covered by Medicare? Where can I find when I last calibrated?

Dexcom G6 CGM System

How do I keep my sensor on for the full 10-day wear? Does the G6 accept calibrations? I’m a current G5 Mobile user. How can I upgrade my touchscreen Dexcom Receiver to use with G6? Where can I find when I last calibrated?

Dexcom G5 Mobile App – Apple Devices Only

What devices and software are compatible with the Dexcom CGM apps?

Dexcom G5 Mobile App – Android Devices Only

What devices and software are compatible with the Dexcom CGM apps?

App

Is Dexcom covered by Medicare? Where can I find when I last calibrated? Can I view my Dexcom G6 CGM data on an Apple Watch? Can I share my glucose data with Google Fit and Samsung Health? Is the Dexcom G6 App compatible with Siri? What are the latest updates in the G6 CGM App? How do I set up the Dexcom G6 with my phone? Are there any devices that are compatible with G5 that are not compatible with G6? What smart devices are compatible with the G6? What smart phones are compatible with the Follow app? Does the Follow App work with G6? Is there a new app for the G6?

Dexcom Update Tool

Where can I find when I last calibrated? What are the software requirements for the Dexcom Update Tool? What is the Dexcom Update Tool? Is the Dexcom Update Tool available for MAC users? How do I Update the Software on my Dexcom CGM system? How do I install the Update Tool? Can I still use Windows 7 when updating the software on my Dexcom Receiver?

Product support and education

Browse Dexcom product guides, tutorials and online classes.

Quick Start & User Guides

Access helpful Quick Start and User Guides for all Dexcom products and accessories.

Find product guides

Tutorials

Our self-guided training tutorials will help you get up and running with your Dexcom CGM.

Browse CGM tutorials

Contact Dexcom

Can’t find what you’re looking for? Contact our customer support team who can help you.

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Interested in getting Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.

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