Troubleshooting Dexcom Follow
Troubleshooting (Follow App)
Why am I not receiving glucose notifications from the Dexcom Follow app?
There are several reasons you may not receive expected notifications.
Why do i need to update my phone’s operating system to get Dexcom Follow updates?
When an OS you’re using is no longer supported for your Dexcom Follow app, we will ask you to update your OS to continue getting app updates. Your current Dexcom Follow app version will continue to work.
What should I do if the Dexcom Follow app says that notifications are off?
You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.
How do I fix Removed follower and share my glucose data again?
If the Dexcom Follow app shows the word Removed, this means that the sharer has canceled sharing with this follower.
Software Updates
Dexcom G7 앱을 사용하고 있습니다. 팔로워들에게 다시 초대 메시지를 보내야 하나요?
새로운 Follow 앱*에는 기존 Follow 사용자가 온보딩 과정에서 공유자의 연결 정보를 자동으로 가져올 수 있는 기능이 포함되어 있습니다. 단, 사용자가 새 앱에 동일한 이메일 주소로 로그인해야 합니다.
I use the Follow app. Do I need to re-connect with the people I follow?
No, the new Follow app will automatically import your sharers during the onboarding process, as long as you login with the same email address.
I use the G7 app. Do I need to resend my invites to my followers?
The new Follow app will have an auto-import feature for existing Follow users to import their Sharer’s connection during the onboarding process, as long as users login with the same email address.
I currently use Follow. How do I update to the latest version?
To upgrade to the new Follow app, you will need to download it from the App store.
Pairing and Connectivity Issues
My system seems to be experiencing an outage. What do I do?
Please visit status.dexcom.com for real-time updates on the status of Dexcom products.