Troubleshooting Dexcom Follow
Troubleshooting (Follow App)
Why am I not receiving glucose notifications from the Dexcom Follow app?
There are several reasons you may not receive expected notifications.
Why do i need to update my phone’s operating system to get Dexcom Follow updates?
When an OS you’re using is no longer supported for your Dexcom Follow app, we will ask you to update your OS to continue getting app updates. Your current Dexcom Follow app version will continue to work.
What should I do if the Dexcom Follow app says that notifications are off?
You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.
How do I fix Removed follower and share my glucose data again?
If the Dexcom Follow app shows the word Removed, this means that the sharer has canceled sharing with this follower.
Software Updates
I use the Follow app. Do I need to re-connect with the people I follow?
No, the new Follow app will automatically import your sharers during the onboarding process, as long as you login with the same email address.
I use the G7 app. Do I need to resend my invites to my followers?
The new Follow app will have an auto-import feature for existing Follow users to import their Sharer’s connection during the onboarding process, as long as users login with the same email address.
I currently use Follow. How do I update to the latest version?
To upgrade to the new Follow app, you will need to download it from the App store.
What happens to my data when I move to the new Follow app?
When you log in to the new Follow app with your Dexcom account, any existing sharers (where invitations were sent to the same email address as your login email) will be automatically matched, and data will populate within 1 minute.
Pairing and Connectivity Issues
My system seems to be experiencing an outage. What do I do?
Please visit status.dexcom.com for real-time updates on the status of Dexcom products.