Using Your Dexcom G7 CGM System
Common Activities With Dexcom G7
How can I prevent any issues while traveling?
In the unlikely event that you experience any issues, here are some tips to help you travel with confidence.
Can I wear my G6 and G7 at the same time?
No. Dexcom recommends using either Dexcom G6 or Dexcom G7, but not both simultaneously.
Can I calibrate* Dexcom G7?
You can log a BG meter value as an event, or use a BG meter value as a calibration within the G7 App on your smart device or on the receiver.
Troubleshooting (Using Your CGM)
Will Dexcom CGM Glucose Data be viewed in the TempoSmart App?
Yes, retrospective data with a 3-hour delay will be available as secondary display within the TempoSmart App.
Who do I contact if there are issues connecting a patient's Dexcom account to the TempoSmart app?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What is the Tempo Personalized Diabetes Management Platform?
The Tempo Platform fully integrates select Lilly insulins, hardware, software, analytics, and customer support to offer tailored and comprehensive daily guidance for patients managing their diabetes.
How do I pair my Dexcom G6/G7 with my TempoSmart App?
At the bottom of the TempoSmart app screen, select More from the menu. Click on Connections and Devices.
Using Your Dexcom Receiver
Do I need to use my receiver?
Medicare requires the use of the receiver for their patients. For all other payers, the patient has the choice of what device to view their numbers.
Do I need to use my receiver with Dexcom G7 CGM?
You have the option to use only the Dexcom G7 app on a compatible smart device, * only the receiver, or both at the same time.
What can I do to make my G7 receiver pair with the sensor?
If you are having trouble pairing your G7 CGM receiver to your sensor, try pairing again but keep the sensor within 3 feet of the sensor.
How do I know which Dexcom receiver I have?
The two Dexcom receivers have different hardware, which makes it easy to tell them apart.
Changing Your Dexcom Sensor
What do I do with the applicator after use?
Dexcom recommends that users dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.
How long can I wear the Dexcom G7 CGM sensor?
The Dexcom G7 CGM sensor is indicated to be worn for up to 10 days, with a 12-hour grace period at the end.
Can the G7 sensor be restarted after 10 days?
No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device* for up to 10 days with a 12-hour grace period at the end.
How do I start a new sensor when using Dexcom G7 CGM?
To start a new sensor when using Dexcom G7 CGM you must end the Dexcom G7 sensor session or grace period before you start a new sensor. Here's how.
Using The Dexcom G7 App
What is found in the Clarity Card Insulin Summary?
When you manually log an insulin event from the History tab, you’ll see insulin data show up in the Clarity Card Insulin Summary.
How do you remove old sensors from my device’s Bluetooth list?
Before inserting a new sensor, remove old sensors from your phone's list of Bluetooth connections. Learn more about removing devices here.
How do I create an account using my email address?
To create a Dexcom account, we have to verify your identity. Follow these steps to get an account created.
Will my Dexcom G7 app work if the app is closed?
You should never close or quit the Dexcom G7 app. To get your glucose readings and alerts, or to share with your followers†,‡, the app must run in the background.
Alarms and Alerts
How do I set my alerts to vibrate when using Dexcom G7 CGM?
When the Vibrate Quiet Mode is enabled, all Dexcom G7 alerts will vibrate. You can set Vibrate mode for up to 6 hours or indefinitely. The Urgent Low Soon and technical alerts will still escalate to sound if not acknowledged.
What are Quiet Modes?
Dexcom G7 CGM has Quiet Modes that allow you to quickly change your alerts to be more discreet by overriding each alert’s Sound/Vibrate setting.
How do I turn off G7 CGM alerts that I don’t need?
You can turn off most alerts in their settings. Learn which alerts you can or can't turn off when using Dexcom G7 Continuous Glucose Monitoring System.
How can I get fewer nighttime alerts with G7 CGM?
If using the app, learn how to set up a second alert profile to sleep uninterrupted (unless you go low) by turning off any alerts that aren’t essential for you.
Event History
Where can I see past events logged on the Dexcom G7 receiver?
You can see the events you’ve tracked on your display device. On the G7 receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.
Where can I see past events that in the Dexcom G7 app?
When using the G7 CGM app, you can see the events you’ve tracked on your display device. Navigate to the History tab and you’ll see a list of events.
Logging BG Meter Values or Calibrations
How do I log BG meter values or calibrations* on the Dexcom G7 receiver?
To log blood glucose (BG) meter values or calibrations* when using the Dexcom G7 CGM receiver follow these simple steps.
How do I log BG meter values or calibrations* in the Dexcom G7 app?
To log a BG meter value or calibrate: 1. In the app, tap + in the Glucose or History tabs.
Using Events to Help Manage My Glucose
How do I log events on the receiver when using Dexcom G7 CGM?
Learn how to log Events on the receiver when using Dexcom G7 Continuous Glucose Monitoring (CGM) system.
What events can be tracked in the Dexcom G7 app?
In the G7 app, you can track insulin doses, meals, activity, and blood glucose (BG) meter values. Track events anytime, as they occur or up to 30 days later. You can also delete events.
What events can be tracked in the Dexcom G7 receiver?
In the Dexcom G7 receiver, you can track insulin doses, food, and BG meter values. You can also edit and delete events.
How can I use events to manage my glucose levels with Dexcom G7 CGM?
Dexcom G7 gives you a graph that shows where your glucose has been. Event logging can help you understand why your glucose changed.