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What is Dexcom Follow?

FAQ - customize notifications in follow Page Preview Card

Can I customize notification settings in the Dexcom Follow app?

FAQ - What should I do if Follow notifications are off Page Preview Card

What should I do if the Dexcom Follow app says that notifications are off?

FAQ - How do I share glucose data with followers Page Preview Card

How do I share my Dexcom G6 glucose data with followers? 

FAQ - Recommended phone settings Page Preview Card

What are the recommended phone settings for the Dexcom Follow app?

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We continually make updates to our apps that include performance improvement…

Why am I being asked to update my Dexcom app?

If you are a caregiver of a customer who is under 18 years old, you must create a dependent account for them to login to our software products, including the Dexcom G6 app and Clarity.

How do I create a Dependent Account?

View up to the past 24 hours of your sharer’s glucose data by turning your compatible smart device sideways.

How can I view the last 24 hours of my sharer&#x27;s glucose data?

The Dexcom G6 App allows you to share your glucose data with up to 10 people. By downloading the Dexcom Follow App, followers can view your glucose data directly from their smart device.

Even if it is closed (app not displayed on home screen), you’ll still receive Dexcom Follow app notifications.

Will I receive notifications if the Dexcom Follow app is closed?

Dexcom Share is a feature within the Dexcom G6 app that allows you to share your glucose data with up to 10 designated persons (followers). Learn how to enable sharing.

iOS and Android platforms are compatible for Followers using the Dexcom Follow app. View a list of compatible devices.

Which smart phones are compatible with the Dexcom Follow app?

You can choose which glucose notifications you receive from each sharer during the invite process on the sharer&#x27;s phone

Your Dexcom Follow app notifications will only vibrate if that is the setting you selected.

Will I receive notification sounds if my compatible smart device is on vibrate?

Your iPhone device settings can prevent the Dexcom Follow app from working. Learn about the settings that will allow your iPhone app to work as expected.

What are the recommended iPhone settings for the Dexcom Follow app?

Download the Dexcom Share2 App or the Dexcom Follow from the app store through your compatible device.

How do I Download the Dexcom Share Apps?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Android phone settings for the Dexcom Follow app?

Yes. The Dexcom Follow app works with Dexcom G6 app.

Does the Follow app work with the Dexcom G6 app?  

If you are changing your smart device, install the Dexcom Follow app on the new device.

How do I follow using my new smart device?

Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom Follow app.

You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.

If the Dexcom Follow app shows the word Removed, this means that the sharer has canceled sharing with this follower.

The Dexcom Follow app displays the word Removed, and I can&#x27;t send a new follower invite. How do I fix this and start sharing my glucose data again?

 If you stop receiving glucose data from the Dexcom Follow app while your sharer is at school, work, any other location, make sure that the sharer’s phone has a stable connection to a data plan or Wi-Fi.

I am using the Dexcom Follow app to remotely monitor my child while they are at school. What do I do if I don&#x27;t see their CGM values in the Dexcom Follow app?

Follow up to ten Sharers with Dexcom Follow.

How many Sharer's can I follow?

When a new Operating System (OS) is released, it introduces various changes. 

How might Dexcom CGM apps be affected if used on OS versions that aren&#x27;t compatible yet?

There are several reasons you may not receive expected notifications.

Why am I not receiving glucose notifications from the Dexcom Follow app?

When an OS you’re using is no longer supported for your Dexcom Follow app, we will ask you to update your OS to continue getting app updates. Your current Dexcom Follow app version will continue to work.

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom Follow app updates?

Please visit status.dexcom.com for real-time updates on the status of Dexcom products.

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